Thank you for shopping with Nexus Findz. This Shipping Policy explains how we process and deliver orders placed through our website. We are committed to providing a smooth and reliable shipping experience for customers worldwide.
Order Processing
Once your order is successfully placed, our team begins reviewing and preparing it for shipment. Every order is carefully inspected to ensure that the correct products are packaged securely before dispatch.
Orders may require additional verification if any shipping information appears incomplete or inaccurate. In such cases, we may contact you using the information provided during checkout.
Cash on Delivery
Nexus Findz currently accepts Cash on Delivery (COD) as the available payment method. Customers are requested to have the appropriate payment ready when the order is delivered.
If a delivery cannot be completed due to repeated unsuccessful delivery attempts or refusal to accept the package without a valid reason, future orders may be subject to additional verification.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before your order is confirmed. Any promotional shipping offers will be clearly communicated on our website when available.
Order Tracking
When tracking information is available, customers will receive shipping updates through the contact details provided with their order. If you require assistance regarding your shipment, our customer support team will be happy to help.
Delivery Address
Customers are responsible for providing a complete and accurate shipping address.
If incorrect or incomplete address information results in delivery issues, delays, or additional shipping expenses, customers may be responsible for any applicable charges.
Failed Delivery Attempts
If delivery cannot be completed after multiple attempts due to customer unavailability or incorrect information, the shipment may be returned. Our customer support team will contact you to discuss the available options.
Damaged Shipments
If your package arrives visibly damaged, please inspect the contents immediately and report any damage within 48 hours of delivery by contacting [email protected].
Please include your order number and photographs of both the packaging and the damaged product to help us resolve the issue quickly.
Lost Shipments
If you believe your shipment has been lost, please contact us as soon as possible at [email protected]. We will investigate the matter with our delivery partners and provide an appropriate resolution whenever possible.
Worldwide Shipping
Nexus Findz proudly serves customers around the world. Shipping availability may vary depending on destination and operational circumstances.
Policy Updates
We reserve the right to modify or update this Shipping Policy at any time. Any changes become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Nexus Findz
Email: [email protected]