At Nexus Findz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refunds and Return Policy below.
Return Eligibility
Customers may request a return within 14 calendar days from the date of delivery.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, accessories, manuals, and labels.
- Be free from damage caused after delivery.
- Include proof of purchase or order confirmation.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Products showing signs of use or misuse.
- Items with missing accessories or original packaging.
- Products damaged due to improper handling by the customer.
- Clearance, promotional, or final sale items, where applicable.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [email protected].
Please include:
- Your order number.
- A description of the issue.
- Clear photographs showing the product and its packaging.
Our support team will review your request and provide further instructions.
Return Process
To initiate a return:
- Contact our customer support at [email protected] within the eligible return period.
- Wait for return authorization and return instructions.
- Carefully package the item to prevent damage during transit.
- Send the product according to the provided instructions.
Returns sent without prior authorization may experience processing delays.
Inspection Process
Once your returned item is received, it will be inspected within 5 business days.
If the return meets our eligibility requirements, your refund or replacement request will be approved. If the return does not meet the policy requirements, we will notify you with the reason for the decision.
Refunds
Approved refunds are processed within 7 business days after the inspection has been completed.
As Nexus Findz operates with Cash on Delivery (COD) only, approved refunds will be arranged through an appropriate refund method agreed upon with the customer.
Exchanges
If you receive a defective or damaged product, you may request an exchange within 14 days of delivery, subject to product availability.
If the requested replacement is unavailable, an alternative solution or refund may be offered.
Return Shipping
If the return is due to our error, such as receiving the wrong or defective item, we will arrange an appropriate solution for the return.
For returns requested for reasons other than our error, the customer may be responsible for applicable return shipping costs.
Late or Missing Refunds
If you have been notified that your refund has been approved but have not received it within 10 business days, please contact us at [email protected] so we can investigate the matter promptly.
Policy Updates
Nexus Findz reserves the right to update or modify this Refunds and Return Policy at any time. Any changes become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Nexus Findz
Email: [email protected]